Terms and Conditions of Booking: 

The following terms and conditions will apply to your booking of the property: “The Herdsman Barn”, Oaksbrook Retreat, Brook Farm, Kelvedon Road, Messing, Essex,  CO59TA.” 

Booking: 

A contract between you and Mrs Jane Gilbey for and on behalf of Oaksbrook Ltd ( hereinafter  described as “us” or “we” ) will exist once we have received your deposit payment and confirmed  your booking with us in writing. This contract binds you and all members of your party. The  maximum permitted party size for this booking of the property is 2 people and up to 3 pets. You  will be responsible on their behalf so please ensure that all members of your party are familiar with  and accept the terms of the booking as set out below. 

Payment: 

A non-refundable deposit of 25% of the total price for week long and short break holidays is  payable at the time of booking by cheque, bank transfer or PayPal. Your booking is not confirmed  until either your deposit or full payment has been received by us. Bank details for transfer are on  your booking form as is a PayPal Link 

The balance of your holiday cost must be paid no later than 4 weeks before the start of your  holiday. We will confirm the due date of the balance payment to you on confirmation of your  booking. If the balance is not received by the due date then your holiday will be treated as a  cancellation. 

We recognise that minor breakages happen and do not charge for these, i.e. a glass/odd item of  crockery. Please let us know if you notice any problems or damage. Any major damages or  breakages or those that visually impair the presentation of the property such as major stains or  damage by dogs must be paid for and we would suggest you take out appropriate insurance. 

Cancellation by you: 

If you cancel your holiday more than 2 months before it is due to start then your deposit will be  forfeited. Cancellation within 2 weeks of your holiday will forfeit the full hire amount paid unless  we are able to re-let the property in which case only the booking deposit will be forfeited to cover  administration and re-letting costs. COVID in the event of one of your party presenting evidence of  a positive Covid test we will offer a full refund or preferably transfer the date of your holiday. 

We recommend that you have adequate personal and holiday cancellation insurance to cover you  and all members of your party. This should be suitable for UK self catering holidays arranged  independently of a travel agent and should include cancellation protection cover to safeguard you  against loss of the cost of your holiday in the event of unexpected cancellation. 

Cancellation by us: 

Should the property suddenly become unavailable for the dates hired by you due to unforeseen  circumstances then all monies paid by you will be refunded to you in full with no deductions but  we will incur no further liability of any kind. Under no circumstances will we be liable to refund any  amount exceeding the amount paid by you. 

What is included in the price? 

Your holiday hire includes use of the property from 4pm on the day of arrival as specified in your  booking confirmation until 10.00am on the specified day of departure. Your hire includes all bed  linen, towels and tea towels, heating, electricity and water. Please bring your own beach towels.  Complimentary WiFi is offered for use by guests. Use of WiFi is entirely at users risk. We cannot  accept any responsibility for non availability due to a technical or other fault in the service offered.

Smoking: 

For the comfort of all guests, smoking is not permitted anywhere inside the premises. Data Protection Policy: 

Any information provided by you to us in connection with your booking will be used solely in  connection with your booking and for the supply of any information regarding the property. 

Liability: 

We accept no liability whatsoever for any Loss, Damage, Injury or Accident to you or any member  of your party or property whilst in occupation of the property or its grounds. 

However nothing in these conditions excludes or limits our liability: 

1. a) For death or personal injury caused by our negligence; 
2. b) For any matter which it would be illegal for us to exclude or attempt to exclude our liability. Fires and Outdoor Cooking – Fire Safety: 

Outdoor fires are only permitted in the designated fire pits. Outdoor cooking is via BBQs, Rocket  Stove or your own or loaned by us camping gas hob. The fire pits must never be moved, and  especially into or near the accommodation. Please keep all means of outdoor cooking at least 5m  away from the accommodation. They are never to be left unattended, once lit, until it has been  extinguished after use. 

Each accommodation has a hose point nearby, a powder or water mist extinguisher, pan fire  extinguishing sachets and fire blankets. Information of where these are located and how to use  them is in the guest info book and all guests should familiarise themselves with where they are. 

Please make sure the fire pit, BBQ or Rocket Stove is fully extinguished and cool before replacing  the lid on the fire pit. 

Only adults may use the fire pit and children must never be left unsupervised around the camp fire  or BBQ. 

Please do not leave your dog unattended by a lit fire pit. 

Fires must be kept to a sensible size, should your fire pit get out of hand contact the campsite  staff immediately. 

Occasionally, in extreme heat and dry ground conditions, we reserve the right to remove the fire  pits from the site in the interest of safety. 

Please do not collect any wood from the farm for burning. 

No Chinese lanterns or fireworks. 

WE DO NOT ALLOW GROUND FIRES. 

All tea lights must be kept in the lanterns provided. 

Please do not tamper with any of the gas bottles. If you think the gas has run out please ring us  and we’ll investigate. 

The door to the stove must be kept closed at all times when lit. There is a fire extinguisher and fire  blanket in every property. There is strictly no smoking allowed on the premises. We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety  rules and make themselves aware of the surroundings during daylight hours. The Emergency Fire  Assembly Point is located to the left of the main (vehicular access) Glampsite gate and denoted 

by the appropriate sign, which is also marked on our Site Plan included within your Information Pack. 

We can take NO responsibility for any accidents incurred as a result of careless use of stoves and fire pits. 

Livestock 

Our site is part of a working farm so occasionally we have live stock in the surrounding fields.  Namely horses and sheep. Please admire the livestock from your side of the fence and not theirs,  Oaksbrook can’t be held responsible for any accidents if you are in their field. We also ask that  you don’t feed any of our livestock. Feeding them the wrong food can lead to illness or death of  the animal, it can also cause them to fight which may cause injury to them, it also can encourage  them to mug visitors or bite. Since they interact with people therapeutically it is important that  they don’t expect titbits from humans. We realise people do love to feed animals and there will be  occasions where we might organise a demo or interaction with the horses where we set them a  task and use food as a reward and guests may have the opportunity to experience that.  

You may be asked to keep your dog on a lead to protect both livestock and your dog. Dogs should be prevented at all times from causing anxiety or harm to any animals or livestock.  Dogs must be kept on max 3 meter leads at all times and can never be left in the accommodation  alone. Your pet is your responsibility at all times, and we cannot be held liable for your pet during  your stay. We reserve the right to ask any party to terminate their holiday if a pet cannot abide by  these requirements or adversely affects another guests’ stay. In the event that your pet should  injure any animals on site then you may be asked to remove your pet from site. 

Caveat: We have dogs ourselves who we know are safe around livestock and also love to meet  new dogs, depending on where the livestock are on the farm and what other guests are staying it  is usually possible for our 4 legged guests to have some off lead free space to run and play. If you  happen to be the only guests staying in the Glamping area which is totally secure or all guests are  from your own party your dog(s) can enjoy the site as a large garden to explore at will. When  booking assume the rules, but always talk to Jane on arrival as we will advise depending on the  circumstances at the time of your stay. 

Car Park 

The parking is a three-minute walk away from the Glampsite approximately 800m, and vehicles  are forbidden from entering the farm beyond the farmyard parking. Exceptions include those with  mobility issues who need to drop off and pickup luggage. Parking is at the risk of vehicular  owners, and Oaksbrook accepts no liability for damage to or loss from said vehicles. Our staff will  be available to help guide you and your belongings to your accommodation upon arrival, or for  non contact check ins detailed instructions will be sent in advance to you. 

We have CCTV in operation at the entrance gates to the farm and in the farm yard parking areas  only. 

We will hold your data securely in accordance with our Privacy Policy. Footage is only stored for  31 days. 

24 hour CCTV and surveillance is in operation on the farm recording for: • The detection and  prevention of crime. 

• The protection and safety of customers, visitors, contractors and employees.

Finally, we are here to help and want to ensure you have the best possible holiday. If you have any  problems whilst on holiday, you should contact us during your stay so that we can try to resolve  matters as soon as possible. Any other complaints or problems should be brought to our attention  within 14 days after the end of your holiday. 

Woodland Champions Club

By booking and staying on the Woodland Champions Club site or using it’s facilities you agree to become a member of Woodland Champions Club and have your details shared There is no fee for glamping membership and your details may be shared by Woodland Champions Club.

Enjoy your stay at Oaksbrook, Brook Farm.

Website Terms and Conditions

Welcome to Oaksbrook!

These terms and conditions outline the rules and regulations for the use of Oaksbrook’s Website, located at www.oaksbrook.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Oaksbrook if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Oaksbrook, you agreed to use cookies in agreement with the Oaksbrook’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Oaksbrook and/or its licensors own the intellectual property rights for all material on Oaksbrook. All intellectual property rights are reserved. You may access this from Oaksbrook for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Oaksbrook
• Sell, rent or sub-license material from Oaksbrook
• Reproduce, duplicate or copy material from Oaksbrook
• Redistribute content from Oaksbrook

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Oaksbrook does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Oaksbrook,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Oaksbrook shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Oaksbrook reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Oaksbrook a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Oaksbrook; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Oaksbrook. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Oaksbrook’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Oaksbrook Ltd & Natural Answer Terms and  Conditions  

Oaksbrook Ltd & Natural Answer is located at Brook Farm, Kelvedon Road, Messing, Essex,CO5 9TA, (“ Oaksbrook Ltd & Natural Answer” “Natural Answer Healing With Nature” or “ or “We” or “Us” or “Our”).  

“Natural Answer” is a trading name of Jane Gilbey engaging specifically in activities delivered alongside, or in the presence of horses and is also the deliverer of workshop facilitation, wellbeing services, Equine Facilitated  interactions and Animal Holistic Therapies.  

“Oaksbrook Ltd” is a Ltd Company, Ltd by shares, of which Jane Gilbey is Director. The business is engaged in  rural well-being tourism in the form of barn stays and Glamping in a designated Glamping retreat area within the  boundaries of Brook Farm. The business is a host venue for courses, workshops, school visits, and is home to a  selection of farm animals and the owners own horses and ponies. Oaksbrook Ltd is also involved in Care Farming  activities, conservation and environmental stewardship, wildlife husbandry and habitat creation.  

Oaksbrook Ltd & Natural Answer and the Customer are referred to individually as a “Party” or collectively the “Parties”. 

1. Definitions and Interpretation 

Adequacy Decision: a finding under Article 25(2) of the Data Protection Directive that a country or territory  ensures an adequate level of protection within the meaning of Article 25 of the Data Protection Directive,  while such finding remains in force pursuant to Article 45(9) of the General Data Protection Regulation, or  (as applicable) a finding under Article 45(1) of the General Data Protection Regulation that a country, a  territory or one or more specified sectors within that country, or the international organisation in question  ensures an adequate level of protection within the meaning of Article 45 of the General Data Protection  Regulation;  

Agreement: has the meaning given under clause 7 below; 

Applicable Law: in England any and all applicable laws, regulations and industry standards or guidance and  any applicable and binding judgment of a relevant court of law;  

Booking: is the making by You of a booking for the provision of Services from Us either via email or with Us  directly. For the avoidance of doubt any email confirming the provision of services constitutes a Booking.  

Booking Confirmation: is the confirmation sent to You by Us upon acceptance of Your Booking for Services.  For the avoidance of doubt this includes payment of non-refundable payments (where stipulated) and  Deposits to secure the services of Oaksbrook Ltd & Natural Answer. 

Breach of Duty: the breach of any: (i) obligation arising from the express or implied terms of a contract to  take reasonable care or exercise reasonable skill in the performance of the contract; or (ii) common law duty  to take reasonable care or exercise reasonable skill (but not any stricter duty) and/or (iii) policy and  procedure;  

Business Day: means any day (other than a Saturday or a Sunday) on which banks are open in the City of  London for the transaction of normal banking business;  

Business Hours: 09:00am until 17:00 on Business Days by appointment only;  

Charges: the charges payable by You to Oaksbrook Ltd or Natural Answer for Our provision to You of the  Services, as set out in each Booking Confirmation sent to You by Us, and otherwise on the Website at the  time that you make a Booking with Us and We provide You with Booking Confirmation in relation to the  same;  

Controller: has the meaning given in the GDPR;  

Confidential Information: any information in any form or medium obtained by or on behalf of either Party  from or on behalf of the other Party in relation to these Terms and Conditions which is expressly marked as  confidential or which a reasonable person would consider to be confidential, whether disclosed or obtained  before, on or after the date of these terms and conditions, together with any reproductions of such  information or any part of it;  

Data Protection Directive: Directive 95/46/EC on the protection of individuals with regard to the processing  of personal data and on the free movement of such data;  

Data Protection Laws: the Data Protection Act 2018, GDPR, and any relevant law implemented as a result of  GDPR and E Privacy Law;  

Deposits: payment of deposits or payments made to Oaksbrook Ltd or Natural Answer on the acceptance by  the same of a Booking or application and are taken on a non-refundable basis. The retention of a deposit or  payment by Oaksbrook Ltd or Natural Answer is a genuine estimate of loss. We will take reasonable steps to  reduce our loss, however, administrative charges need to be covered and places are limited; 

E Privacy Law: Directive 2002/58/EC concerning the processing of personal data and the protection of  privacy in the electronic communications sector, as amended by Directive 2009/136/EC and any relevant law  implementing or superseding Directive 2002/58/EC;  

Event Outside Our Control: any act or event beyond Our reasonable control, including pandemics, strikes,  lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat  of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm,  flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private  telecommunications networks; 

GDPR: Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of  personal data and on the free movement of such data;  

Intellectual Property Rights: copyright and related rights, trade marks and service marks, trade names and  domain names, rights under licences, rights in get-up, rights to goodwill or to sue for passing off or unfair  competition, patents, rights to inventions, rights in designs, rights in computer software, database rights,  rights in confidential information (including know-how and trade secrets) and any other intellectual property  rights, in each case whether registered or unregistered and including all applications (or rights to apply) for,  and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which  subsist or will subsist now or in the future in any part of the world;  

Liability: liability in or for breach of contract, Breach of Duty, torts (including negligence and intentional  torts), deliberate breach (including deliberate personal repudiatory breach), misrepresentation, restitution  or any other cause of action whatsoever relating to or arising under or in connection with these Terms and  Conditions and/or any Booking made under the same, including liability expressly provided for under these  Terms and Conditions and/or any Booking made under the same or arising by reason of the invalidity or  unenforceability of any term between Us (and, for the purposes of this definition, all references to “these  Terms and Conditions” shall be deemed to include all of Our policies and notices);  

Non-adequate Country: a country or territory which is outside the European Union and in respect of which  there has not been an Adequacy Decision. For the purposes of these Terms and Conditions, “Non-adequate  Country” includes the United States of America;  

Portable Copy: a copy of Personal Data in such form as to enable the Customer to comply with its obligations  under Article 20 of the GDPR;  

Processor: has the meaning given in the General Data Protection Regulation;  

Website: https://www.naturalanswer.co.uk  

https://www.oaksbrook.co.uk 

References to “Clauses” are to clauses of these Terms and Conditions.  

The headings in these Terms and Conditions are inserted for convenience only and shall not affect the  interpretation or construction of these Terms and Conditions. 

Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include  the other gender and the neutral, and references to persons shall include an individual, company,  corporation, firm or partnership.  

Reference to “written” or in “writing” includes the electronic form.  

References to “includes“, “including“, “in particular” or “for example” or like words shall be deemed to be  followed by the words “without limitation“; and references to any statute or statutory provision shall  include any subordinate legislation made under it, any provision which it has modified or re-enacted  (whether with or without modification) and any provision which subsequently supersedes it or re-enacts it  (whether with or without modification).  

2. Age Restriction 

By making a Booking with Us, you warrant that you are at least 18 years of age.  

3. Terms and Conditions 

These Terms and Conditions shall apply to all use of Our Website and Bookings placed by You and Oaksbrook  Ltd & Natural Answer reserves its right to provide you with a Booking Confirmation in relation to the same.  When you submit a Booking to Us, this shall always constitute your unqualified acceptance of these Terms  and Conditions.  

These Terms and Conditions shall prevail over any separate terms put forward to Us by You. Any conditions  that you submit, propose or stipulate in whatever form and at whatever time, whether in writing or orally,  are expressly waived and excluded.  

4. Entire Agreement 

These Terms and Conditions shall apply to all Bookings made by You to Us and confirmed by Us with a  Booking Confirmation in writing along with Our Data Protection Policy, Cookie Policy and any other  Oaksbrook Ltd & Natural Answer Policy applicable to the provision of the Services. This constitutes the  entire agreement between You and Us. You acknowledge that you have not relied on any statement, promise  or representation made or given by or on behalf of Us which is not set out in these Terms and Conditions.  

5. Authority

In the event that you make a Booking on behalf of a business, You confirm that you have authority to bind  any business on whose behalf you use the Website to submit a Booking.  

6. Conflict 

In the event of any conflict between the provisions of these Terms and Conditions and the provisions of the  Booking, then the following order of precedence shall apply:  

– the Booking Confirmation prevails over 

– these Terms and Conditions. 

7. Placing a Booking and Forming an Agreement 

7.1. By contacting Us directly you will be able to outline those Services in relation to which you would like to  submit a Booking to Us. 

7.2. On submitting a Booking to Us we will contact you in relation to Your requirement and once we are happy  with the details We will provide You with the Booking Confirmation in writing with details of how to make  a payment to Us. Unless otherwise agreed in writing by Us, all Deposits and Charges are payable in the  currency agreed between Us. 

7.3. The Deposits and Charges are payable by You as invoiced and defined in the Booking Confirmation.  Payment of Deposits and Charges must be made to Us only in accordance with that agreed and identified  between us. 

7.4. When You submit a Booking to Us, You agree that you do so subject to these Terms and Conditions current  as at the date on which you submit your Booking. It is your responsibility to review the latest Terms and  Conditions and the relevant applicable policies each time You submit a Booking to Us. 

7.5. Making a Booking to Us is an offer to book Services from Us, and it remains an offer until We issue Our  Booking Confirmation to You or when We receive Your notice that you would like to cancel your Booking,  whichever is earlier. 

7.6. We shall not be obliged to provide any Services to You until we have accepted Your Booking for those  Services through our provision to You of a Booking Confirmation. We may refuse to accept Your Booking  for any reason (at our absolute discretion). By Us sending a Booking Confirmation to You, whether by  email, letter or by any other media, an Agreement will be formed between Us and become legally bound  to provide the Services to You in accordance with these Terms and Conditions. Such acceptance takes  place when we expressly accept your Booking by sending you a Booking Confirmation, whether by email,  letter or any other media. A Booking Confirmation shall take effect when it has been sent to You by Us. 

7.7. We may send you an invoice at any time after we have sent you a Booking Confirmation confirming Your  Booking with Us.

7.8. Until we have sent You a Booking Confirmation, we reserve the right to refuse to process your Booking,  and You reserve the right to cancel your Booking. If We or You cancel your Booking before We have sent  you a Booking Confirmation, then we will arrange for You to be refunded any Charges that you have  already paid in respect of that Booking. 

7.9. If, after submitting your Booking, you realise that you have made a mistake in your Booking, please contact  us directly as soon as possible. 

7.10. When you submit a Booking to Us You agree that you do so subject to these Terms and Conditions and the  relevant policies current as at the date on which you submit your Booking. It is your responsibility to  review the latest Terms and Conditions and Our applicable policies on the Website each time you submit a  Booking to Us. 

7.11. Your Booking is an offer to purchase Services from Us, and it remains an offer until We issue our Booking  Confirmation or when we receive Your notice that You would like to cancel your Booking, which needs to  be a reasonable amount of time in advance of the Services to be provided otherwise we reserve our right  not to provide a refund due to the loss incurred to us as a business because we are not reasonably able to  transfer your place to someone else, whichever is earlier. 

7.12. We shall not be obliged to provide any Services to You until we have accepted Your Booking for those  Services. We may refuse to accept Your Booking for any reason (at our absolute discretion). A Booking  Confirmation may contain a Booking number and details of your Booking. An Agreement will be formed  when we accept Your Booking and become legally bound to provide the Services to You. Such acceptance  takes place when we expressly accept Your Booking by sending you Booking Confirmation, whether by  email, letter or any other media, which shall state that We are accepting your Booking. A Booking  Confirmation shall take effect when it has been sent to You by Us. 

8. Provision of the Services 

8.1. Term: following the date of the Booking Confirmation, these Terms and Conditions will continue in force  until otherwise terminated in accordance with these Terms and Conditions or superseded as notified by  Us from time to time. 

8.2. Services: We warrant that: 

– We shall use Our reasonable skill and care in providing the Services; 

– Our employees, agents, contractors and subcontractors have the necessary skill to provide the Services; – the Services will be provided in a professional, competent and workmanlike manner; 

– We have all necessary consents, rights and permission to enter into, and perform Our obligations under,  these Terms and Conditions; and 

– We shall comply with all Applicable Laws in relation to the exercise of Our rights and performance of Our  obligations under these Terms and Conditions.

8.3. No warranty 

We do not warrant that the Services will meet Your individual requirements. We are not responsible for  any people, equipment, deliverables or services that we are not expressly stipulated to provide under  these Terms and Conditions. You are responsible for any people, equipment, deliverables and services that  you need to obtain from someone other than Us. Except for any matter in relation to which we specifically  agree in writing to advise or do, We shall not be responsible, or have any Liability (subject to Clause 13.2)  for advising on, or failing to advise on, or doing, or failing to do, anything else.  

8.4. No guarantee 

We do not warrant that the Services will meet Your individual requirements. Whilst We use our  reasonable endeavours to make the Services available, We shall not have any Liability (subject to Clause  13) if for any reason the Services are unavailable for any time or for any period.  

8.5. Improvements 

We reserve the right, at any time, to carry out repairs, maintenance or introduce new facilities and  functions in respect of all or any part of the Services.  

8.6. Timescales 

We shall use Our reasonable endeavours to perform our obligations under these Terms and Conditions  within any timescales set out between Us. For the avoidance of doubt, time is not of the essence and, in  particular, subject to Clause 13.2, We shall not have any Liability for any delays or failures to accurately  perform Our obligations:  

– if We have used those endeavours; or 

– if caused by any failure or delay on Your part or by any breach by You of these terms or conditions or any  other agreement between Us and You. 

– if there is any slippage in time, We shall use our reasonable endeavours to reschedule delayed tasks to a  mutually convenient time. 

9. Exclusions 

9.10.1 Except as specifically stipulated in these Terms and Conditions, We shall not be responsible for providing  or achieving any particular results or outcomes within a particular time frame.  

9.10.2 Except where expressly stated in these Terms and Conditions, We exclude all conditions, warranties,  terms and obligations, whether express or implied by statute, common law or otherwise, to the fullest  extent permitted by law in respect of the Services. 

10. Your Obligations 

10.1.Correct information 

You must only submit to Us or the Website information (whether contact details or otherwise) which is  accurate and not misleading and you must keep it up-to-date and inform Us of any changes.  

10.2.Your responsibilities 

You must immediately on becoming aware:  

10.2.1. co-operate with Us; 

10.2.2. provide Us with any information We reasonably require in respect of the Services from time to time; 10.2.3. report any faults or suspected faults with or in the Services to Us; 

10.2.4. report to Us any abuse of the Internet (including spam, hacking and phishing) that you consider to  have taken place through the use of the Services by any person, and you shall include in such report  as much information as you are able to provide to Us relating to the type of abuse that you have  witnessed; 

10.2.5. be responsible for ensuring that You have the knowledge and expertise necessary to access and  make use of the Services; 

10.2.6. be responsible for ensuring and you hereby warrant and undertake to Us that, Your use of the  Services: 

a) does not infringe the privacy rights or Intellectual Property Rights of any third party; b) does not harm Us or bring Us or Our name into disrepute; 

c) is not for the purposes of sending spam or other unsolicited emails; 

d) is not for the purposes of breaching or circumventing the security of any network or Internet  user; 

e) does not impose an unreasonable or disproportionately large load on Our infrastructure or the  Services (whether or not the Services have “unlimited” elements, such as in relation to Internet  traffic or disk usage); 

f) does not interfere with another user’s use of the Services or similar services;

g) is not defamatory, obscene, abusive, malicious, indecent, harassing or discriminatory; h) conforms in all respects will all Applicable Law; and 

i) does not contain any material detrimental to Us or any other user of the Services or similar  services, including any viruses, trap doors, back doors, Trojan horses, time bombs, easter eggs,  worms, cancelbots or other computer programming routines that are intended to detrimentally  interfere with, damage, expropriate or surreptitiously intercept any system, data or personal  information; 

10.2.7. promptly comply with Our reasonable requests from time to time in connection with these Terms  and Conditions; 

10.2.8. ensure that the Services are sufficient and suitable for Your purposes and meet Your individual  requirements; 

10.2.9. at all times, use strong processes and controls to protect the security of Personal Data; such controls  must enforce access to Personal Data on a need-to-know basis and also protect against  unauthorised observation, change, deletion, corruption, contamination, acquisition or transmission,  while at rest or in transit; 

10.2.10.where applicable have plans and processes in place for maintenance, oversight and continuous  improvement within your organisation; management and responsibility for information security  must be a clear priority within Your organisation; and 

10.2.11.where applicable ensure that all Your staff are appropriately aware and trained in information  security processes and protocols as may be considered reasonable in your industry and operations. 

10.3.Restrictions 

You must not, whether yourself or in conjunction with anyone else:  

10.3.1. manipulate Bookings or transactions in ways that are unfair to Us or other users of the Website and/ or the Services; and 

10.3.2. use or access the Website and/or the Services in contravention of any Applicable Law. 10.4.Indemnity 

You shall indemnify and hold us harmless against all liabilities, costs, expenses, damages and losses  (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest,  penalties, fines and legal and other reasonable professional costs and expenses) suffered or incurred by Us  arising out of or in connection with any breach by You under these Terms and Conditions. This indemnity  shall apply whether or not you have been negligent or at fault. 

10.5.Insurance 

Where applicable, You shall take out and maintain in force at Your own cost during the Term of the  Agreement between Us and for a period of 6 (six) years after the termination or expiry of the Services such  insurance as would usually be effected and maintained by a reasonably prudent person performing  equivalent functions and services to You including without limitation (i) Professional indemnity insurance of  no less than five million pounds sterling (£5,000,000) for any one claim arising out of a single event and  without limit as to the number of claims during the period of insurance; (ii) Public Liability Insurance of no  less than two million pounds sterling or the amount specified in an Booking whichever is greater; (iii)  Employer’s Liability Insurance of no less than ten million pounds sterling (£10,000,000); (iv) Cyber Insurance;  (v) Data Protection Law breach Insurance.  

10.6.Suspension of the Services 

We reserve the right to suspend Our provision of the Services to You if Your use of the Services is having a  detrimental impact on Our other customers. Following the decision to suspend any Services, We will contact  You with details of the suspension and invite You to remedy the situation if appropriate.  

10.7.Charges 

In consideration of the provision and performance of the Services to the Customer, the Customer shall pay  Oaksbrook Ltd or Natural Answer by bank transfer to the account identified by Oaksbrook Ltd or Natural  Answer from time to time by the due date as stated on the invoice. If any amount, in the absence of a  dispute, is not paid to Oaksbrook Ltd or Natural Answer by the due date identified in the invoice the  Customer shall pay statutory interest (Late Payments of Commercial Debts (Interest) Act 1998) on such sum  to Oaksbrook Ltd or Natural Answer as identified and invoiced to the Customer by Oaksbrook Ltd or Natural  Answer. Oaksbrook Ltd or Natural Answer expressly reserves its right to do so at any stage from the due  date. Please also see Oaksbrook Ltd & Natural Answer’s Fees and Costs Policy.  

10.8.Late payment 

We will send you a reminder for payment of Charges following Us sending an invoice to You. If you have not  paid any invoice within 14 days of Us having sent that reminder to You, We will have the right, subject to the  application of interest pursuant to clause 9.7 Charges above, to either suspend or terminate the provision of  the Services with You without notice in accordance with these Terms and Conditions. Other Oaksbrook Ltd  or Natural Answer shall also apply including Oaksbrook Ltd or Natural Answer Sanctions Policy. 

10.9.Increase in Charges: 

We may increase any Charges at any time on notice to You of 3 (three) Business Days, with the increase  taking effect from the next payment date for the Charges. For the avoidance of doubt this shall include  annual increases to the Services. If You do not accept the increase notified to You, You have the right to  terminate the provision of Services between Us in accordance with these Terms and Conditions.  

10.10.VAT

Natural Answer or Oaksbrook Ltd are not registered for VAT at this time and as such the price of the  Services as quoted by email excludes VAT. Should it become necessary to levy VAT at some point in the  future You shall be advised with one month’s notice of billing.  

11. Data Protection 

11.1.Data Controller and Data Processor 

The Parties acknowledge that, for the purposes of Data Protection Laws, we are an independent Data  Controller with respect to the processing of billing, utilisation, usage/patterns/counts/statistics, traffic data  and other account related information related to You (to the extent it is Personal Data) which is necessary for  Us to perform our obligations under these Terms and Conditions, or with respect to any Personal Data held  for general business purposes. To the extent that we Process Personal Data on Your behalf under this  Agreement, the Parties acknowledge that, for the purposes of Data Protection Laws, You are the Data  Controller and We are the Data Processor of any Personal Data. The nature and purpose of Processing is set  out in our Privacy Policy, as may be updated by Us from time to time at our reasonable discretion.  

11.2.Registrations and notifications 

Each Party confirms that it holds, and during the term of these Terms and Conditions will maintain, all  registrations and notifications required in terms of the Data Protection Laws which are appropriate to its  performance of the obligations under these Terms and Conditions.  

11.3.Legal Compliance 

Each Party confirms that, in the performance of these Terms and Conditions, it will comply with Data  Protection Laws.  

11.4.Our obligations 

We will:  

11.4.1. Process Personal Data during the Term only on documented instructions from You, unless required  to do so by Data Protection Laws or any other applicable law to which We are subject; in such a  case, we shall inform You of that legal requirement before Processing, unless that law prohibits us to  so inform You;

11.4.2. ensure that persons authorised to Process the Personal Data in accordance with these Terms and  Conditions are subject to binding obligations of have committed themselves to confidentiality or are  under an appropriate statutory obligation of confidentiality; 

11.4.3. take all measures required pursuant to Article 32 of the GDPR in respect of security of Processing; 

11.4.4. subject to Clause 10.12 and Clause 10.13, not commission any subcontractor in respect of  Processing Personal Data without your prior written consent (such consent not to be unreasonably  withheld or delayed), and ensure that any such subcontractor we commission complies with the  provisions of this Clause 10 as if it was a Party; 

11.4.5. taking into account the nature of the Processing, assist you by putting in place appropriate technical  and organisational measures, insofar as this is possible, for the fulfilment of your obligation to  respond to requests for exercising the Data Subject’s rights laid down in Data Protection Laws, to the  extent that such requests relate to this Agreement and our obligations under it; 

11.4.6. assist you in ensuring compliance with your obligations pursuant to Articles 32 to 36 (as applicable)  of the GDPR taking into account the nature of Processing the Personal Data and the information  available to us; 

11.4.7. at Your option, delete (to the extent practicable) or return all the Personal Data to you after  termination of these Terms and Conditions and/or any Booking entered into under the same or  otherwise on your request, and delete existing copies (to the extent practicable) unless applicable  law requires our ongoing storage of the Personal Data; 

11.4.8. make available to You all information necessary to demonstrate our compliance with this Clause 10,  and allow for and contribute to audits, including inspections, conducted by you or another auditor  mandated by you; and 

11.4.9. inform You on becoming aware if, in our opinion, an instruction from you infringes (or, if acted upon,  might cause the infringement of) Data Protection Laws. 

11.5.Notification of Personal Data Breaches 

Each Party will notify the other Party as soon as is reasonably practicable if it becomes aware of a Personal  Data Breach relating to either Party’s obligations under these Terms and Conditions and take all reasonable  steps to mitigate the risk of any similar Personal Data Breach occurring in the future. Not disclose any  information about or in connection with any Personal Data Breach other than to each other and/or with the  express written approval or as required to be disclosed by Applicable Law or by a regulatory/supervisory  authority or by court Booking only to the extent that and for the purpose for which such disclosure is  required and provided that the other Party shall provide as much notice as is reasonable in the  circumstances.  

11.6.Impact assessments:  

You shall undertake appropriate data protection impact assessments to ensure that Processing of Personal  Data complies with Data Protection Laws. We will provide You with reasonable assistance, where necessary and upon Your request, in carrying out any data protection impact assessment and undertaking any  necessary prior consultation of the Supervisory Authority.  

11.7.Data protection principles 

It is Your responsibility to ensure that Personal Data is dealt with in a way that is compliant with Article 5(1)  of the GDPR.  

11.8.Your obligations: 

You shall ensure that:  

11.8.1. You are able to justify the Processing of Personal Data in accordance with Article 6(1) of the GDPR  (including, where applicable, obtaining any and all consents of Data Subjects required in Booking to  commence the Processing), and that you have recorded or documented this in accordance with the  record keeping requirements of the GDPR; 

11.8.2. where Personal Data falls within the Special Categories of Personal Data, Article 9(2) of the GDPR  applies to that Personal Data before Processing takes place; 

11.8.3. where Article 9(2) of the GDPR does not apply to any Personal Data falling within the Special  Categories of Personal Data, no such data will be sent to Us; and 

11.8.4. You have all necessary appropriate consents and notices in place to enable lawful transfer of the  Personal Data to Us for the duration and purposes of these Terms and Conditions and any Booking  entered into under the same. 

11.9.Our responsibility for compliance 

In the event that we:  

11.9.1. comply with Your instructions in respect of Processing, We shall not have any Liability (subject to  Clause 13.2 (as applicable)) for any damage caused by Processing that Personal Data, or for any  consequences in the event that such Processing otherwise infringes Data Protection Laws, to the  extent that such damage or consequences result from our compliance with such instructions; and/ or 

11.9.2. refuse to comply with your instructions in respect of Processing due to concerns that compliance  will cause a breach of Data Protection Laws, We shall not have any Liability (subject to Clause 14 (as  applicable)) for any failure to follow such instructions. 

11.10.Indemnity

You agree to indemnify Us and keep Us indemnified and defend Us at your own expense, against all costs,  claims, damages, fines or expenses incurred by Us or for which we may become liable, due to any failure by  You or Your employees or agents to comply with this Clause 11.  

11.11.Data Protection and Cookies Policy: 

Please see our Data Protection, Privacy Notice and Cookies Policy which form part of these Terms and  Conditions and/or any Booking entered into under the same.  

11.12.Subcontractors for Processing 

You authorise Our engagement of third parties as subcontractors for the purposes of Processing; in the event  that we contract with such subcontractors in accordance with the requirements of Data Protection Laws.  Your entry into these Terms and Conditions including any Booking entered into under the same will  constitute your prior written consent to that subcontracting by Us in respect of the relevant Processing.  

11.13.New subcontractors for Processing 

In the event that we engage any new subcontractor for the purposes of Processing during the Term of these  Terms and Conditions, we will inform you at least 1 (one) month in advance of the engagement commencing,  together with relevant information relating to that subcontractor and its operations. You may object to that  engagement by contacting us, and, as your sole and exclusive remedy for such engagement, terminate these  Terms and Conditions and/or any Booking entered into under the same.  

11.14.Intellectual Property Rights 

11.14.1.What We own: You acknowledge that Natural Answer owns all Intellectual Property Rights in the  Services and any rights arising out of any works arising in connection with the Services; 

11.14.2.Oaksbrook Ltd & Natural Answer are the absolute legal and beneficial owner’s of the name, logo and  any other name or logo owned by the same and used by Oaksbrook Ltd or Natural Answer from  time to time. You shall not have any right to use or reproduce any Oaksbrook Ltd or Natural Answer  image save for a licence expressly granted either pursuant to these Terms and Conditions, policies  and procedures. 

11.15.Termination by us on Notice 

11.15.1.We may terminate these Terms and Conditions and/or any Booking entered into under the same  between us in relation to the provision of Services at any time by giving You not less than 30 (thirty)  day’s notice. 

11.15.2.We may provide You with immediate Notice to terminate these Terms and Conditions and/or any  Booking entered into under the same between Us in the event that You:

a) do not make any payment to Us when it is due and you still do not make payment within 14  (fourteen) days of Us reminding you that payment is due; 

b) do not, within a reasonable amount of time of Us asking for it, provide Us with information that is  necessary for Us to provide the Services; 

c) are in breach of any of Your obligations under these Terms and Conditions including any Policies and  Procedures including for example Our Sanctions Policy included within the same; 

d) are unable to pay Your debts when they fall due; 

e) have a petition for administration or winding up proceedings; 

f) have a receiver or manager appointed over any of Your property or assets; 

g) are the subject of a bankruptcy petition; 

h) enter into any composition with creditors generally; and/or 

i) take or suffer any steps preparatory to the situations set out in Clauses 10.15.2c to 10.15.2h, or if  any distress or execution is levied or threatened on any of your property or assets. 

11.16.Event Outside Our Control 

We may terminate these Terms and Conditions and/or any Booking entered into under the same in  accordance with Clause 15.2.  

12. On termination 

12.1.In the event that these Terms and Conditions and/or any Agreement between us in relation to the provision  of Services is cancelled or terminated: 

12.1.1. we will cease to provide any relevant Services to You, any licenses specifically with regard to use of  any Oaksbrook Ltd and Natural Answer images shall also cease; and 

12.1.2. the accrued rights, remedies, obligations and liabilities of Us and You as at cancellation or  termination shall not be affected, including the right to claim damages for any breach of these Terms  and Conditions and/or any Booking entered into under the same which existed at or before the date  of cancellation or termination. 

13. Post-termination

Termination of these Terms and Conditions shall not affect the coming into force, or continuance in force, of  any provision which is expressly or by implication intended to come into or continue in force on or after such  termination.  

14. Limitation of Liability 

14.1.This Clause 14 prevails and sets forth Our entire Liability, and your sole and exclusive remedies, in respect of  performance, non-performance, purported performance, delay in performance or mis-performance of  these Terms and Conditions and/or any Booking entered into under the same. 

14.2.We shall not exclude or limit our Liability for: 

– our fraud; or 

– death or personal injury caused by Our Breach of Duty; or 

– any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the  Supply of Goods and Services Act 1982; or 

– any other Liability which cannot be excluded or limited by applicable law. 

14.3.Subject to Clause 14.4, we do not accept and hereby exclude any Liability for Breach of Duty other than any  Liability arising pursuant these Terms and Conditions and/or any Booking entered into under the same. 

14.4.For the avoidance of doubt, We exclude any Liability in respect of any: 

14.4.1. indirect or consequential losses, damages, costs or expenses; 

14.4.2. loss of actual or anticipated profits; 

14.4.3. loss of contracts; 

14.4.4. loss of use of money; 

14.4.5. loss of anticipated savings; 

14.4.6. loss of revenue; 

14.4.7. loss of goodwill; 

14.4.8. loss of reputation;

14.4.9. loss of business; 

14.4.10. ex gratia payments; 

14.4.11. loss of operation time; 

14.4.12. loss of opportunity; 

14.4.13. loss caused by the diminution in value of any asset; or 

14.4.14. loss of, damage to, or corruption of, data; 

whether or not such losses were reasonably foreseeable or We or Our agents or contractors had been  advised of the possibility of such losses being incurred. For the avoidance of doubt, Clauses 14.4.2 to 14.4.14  (inclusive) apply whether such losses are direct, indirect, consequential or otherwise.  

14.5.Subject to Clause 14.2, our total aggregate Liability arising out of or in connection with all claims in  aggregate (including warranty claims and losses relating to the breach of warranty) shall be limited to the  greater of: 

– 100% of all amounts paid in aggregate, by You to Us under these Terms and Conditions and any  Agreement between us in the 12 months prior to the date on which the claim first arose; or 

– £4,000. 

The limitation of Liability under this Clause 14.5 has effect in relation both to any Liability expressly provided  for under these Terms and Conditions and/or any Booking entered into under the same and to any Liability  arising by reason of the invalidity or unenforceability of any term of these Terms and Conditions and/or any  Booking entered into under the same.  

You acknowledge and agree that We only provide the Services to You on the express condition that we will  not be responsible, nor shall we have any Liability (subject to Clause 14.3) directly or indirectly for any act or  omission of You or any third party.  

15. Notices 

15.1.Any notice given to either Us or You by the other under or in connection with this Agreement shall be in  writing, addressed (as applicable) to Us at our registered office or addressed to You at such address as you  may have specified to Us from time to time, and shall be delivered by email, personally, sent by pre-paid  first class post, recorded delivery or commercial courier. 

15.2.A notice shall be deemed to have been received: if sent by email or delivered personally, when sent or left at the last notified address provided done on a Business Day during Business Hours. If not, the next  Business Day shall be the date of receipt. If sent by pre-paid first class post or recorded delivery, at 9.00 am  on the second Business Day after posting; and, if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed provided done on a Business Day during Business Hours. If  not, the next Business Day shall be the date of receipt. 

16. Events Outside Our Control 

16.1.Subject to Clause 14, We will not have any Liability or be responsible for any failure to perform, or delay in  performance of, any of our obligations under these Terms and Conditions and/or any Booking entered into  under the same between Us that is caused by an Event Outside Our Control. 

16.2.If an Event Outside Our Control takes place that affects the performance of our obligations under this  Agreement: 

16.2.1. we will contact you as soon as reasonably possible to notify You of the Event Outside Our Control;  and 

16.2.2. our obligations under these Terms and Conditions and/or any Booking entered into under the same  will be suspended and the time for performance of Our obligations will be extended for the duration  of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of  our responsibilities under these Terms and Conditions and/or any Booking entered into between Us  under the same, we will restart the performance of those responsibilities as soon as reasonably  possible after the Event Outside Our Control is over. 

16.3.We shall have a right to terminate these Terms and Conditions and/or any move any Booking made under  the same in the case of an Event Outside Our Control, in which case such termination and/or rescheduling  of any Booking by Us shall have immediate effect. 

17. Retention of Records 

We shall keep a record of your Booking and these Terms and Conditions until 6 (six) years after You submit  Your Booking to Us through the Website. However, for your reference in future, We recommend that You  print and keep a copy of these Terms and Conditions and/or any Booking entered into under the same  including the Booking Confirmation.  

18. Compliments and Complaints Policy 

We value your satisfaction with the Website and the Services. If You have a compliment or a complaint,  please contact us either directly and/or through the Website and we will send you over a copy of our  Compliments and Complaints Policy and Form. If You feel that Your complaint was not addressed to Your  satisfaction, then you may escalate pursuant to Our Compliments and Complaints Policy.  

19. General 

19.1.A person who is not Us or You shall not have any rights under or in connection with these Terms and  Conditions and any Booking entered into under the same.

19.2.These Terms and Conditions are personal to You. You may not assign, transfer, charge or otherwise  encumber, create any trust over, or deal in any manner with, these Terms and Conditions and/or any  Booking entered into under the same or any right, benefit or interest under it, nor transfer, novate or sub contract any of your obligations under it, without Our prior written consent (such consent not to be  unreasonably withheld or delayed). 

19.3.We may transfer Our rights and obligations under these Terms and Conditions and/or any Booking entered  into under the same to another organisation, and We will always inform You if that happens, but this will  not affect Your rights or Our obligations under these Terms and Conditions and/or any Booking. 

19.4.If We fail to insist that You perform any of Your obligations under these Terms and Conditions and/or any  Booking entered into under the same, or if We do not enforce our rights against You, or if we delay in doing  so, that will not mean that We have waived our rights against You and will not mean that You do not have to  comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will  not mean that we will automatically waive any later default by You. 

19.5.Each of the provisions of these Terms and Conditions operate separately. If any court or relevant authority  decides that any of them are unlawful, the remaining provisions will remain in full force and effect. 

19.6.Nothing in these Terms and Conditions and/or any Booking entered into under the same shall constitute a  partnership or employment or agency relationship between Us and You. 

19.7.Subject to clause 19.9 below, any question, dispute or difference, which may arise concerning the  construction, meaning, effect or operation of these Terms and Conditions and/or any Booking entered into  under the same or any matter arising out of or in connection with the same shall be escalated internally  between the Parties to resolve the matter in the first instance. 

19.8.These Terms and Conditions and/or any Booking entered into under them and any dispute or claim arising  out of or in connection with the same (including non-contractual disputes or claims) shall be governed by  and construed in accordance with English law. 

19.9.Subject to the dispute resolution procedure provided for under clause 19.7 above, You submit to the  exclusive jurisdiction of the English courts to settle any dispute or claim arising out of or in connection with  these Terms and Conditions or its subject matter or formation.